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If you're currently under attack or experiencing an incident:

Immediate Emergency Response call us directly at 202-792-7325

Available 24/7 for clients with active incidents or open Health Check deployments.

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Get a Probe Delivered Within 4 Hours

Self-Service Resources

Documentation & Guides

Technical Questions

• Getting Started with the SD AOT
• Health Check Prep Checklist
• Probe Installation & TAP Configurations
• Cloud Environment Mirroring Setup (AWS, Azure, GCP)

Downloads

• SD AOT Technical Datasheet (PDF)
• Compliance Mapping Guide (PDF)
• Incident Playbook Template (DOCX)

Get Support

Open a Support Ticket

[Submit a Ticket] – Our team will respond within 1 business hour.

Chat With a Technician

Live chat available 9 AM – 9 PM ET [Start Chat]

Book a Technical Walkthrough

Need help understanding probe placement, SPAN ports, or anomaly triage? [Book a 30-Min Call]

For Clients & Partners

• Customer Success Contact: [Name, Email, Phone]
• Partner Reseller Portal Login
• Request a SOC Readiness Briefing

Popular Support Topics

• “What type of system do I have?” → See our Systems Type Page
• “What if my firewall doesn’t support mirroring?”
• “What happens if an anomaly is found?”
• “How do I raise the All Clear flag?”

Can’t Find What You’re Looking For?

Is the Health Check a subscription?

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Contact our support team directly:

Email our Support Team

Call 202-792-7325

We’re Here So You Don’t Have to Navigate This Alone.

From real-time triage to full-scale cleanup, we’re standing by.