General Questions

What is Emergency Cyber Response?

A rapid-response service that delivers Streaming Defense probes within 4 hours and detects threats within seconds—ideal for organizations facing active threats or seeking real-time visibility.

What is the SD AOT?

The Streaming Defense Attack Operations Theater (SD AOT) is a real-time, agentless detection system that operates at wire speed, identifying anomalies and threats that traditional tools miss.

Who is this service for?

CISOs, CIOs, network admins, and security teams across government, defense, SLTT, critical infrastructure, and cloud-native enterprises.

Technical Questions

• Traditional LAN
• Fully cloud (AWS, Azure, GCP)
• Hybrid setups
• Air-gapped enclaves
• IT/OT environments

See Which System Type Do I Have? for deployment guidance.

What if I don’t have a network TAP or SPAN port?

We’ll guide you through alternative configurations. Some cloud platforms offer virtual TAPs or packet mirroring features.

Troubleshooting & Setup

How do I prepare for a Health Check?

Use our

Health Check Prep Checklist

to identify where to mirror traffic, ensure basic access, and define your evaluation goals.

My traffic isn’t showing up - what do I do?

Confirm SPAN port or mirroring settings. Check physical cabling or virtual mirroring config if in cloud. See our [Quick Start Guide].

How do I update or reconfigure a probe?

Contact support or refer to the [Probe Management Guide].

After Deployment

How long does it take to see results?

Typically within minutes of traffic flow. Most anomalies are identified within the first hour.

What happens if you find something?

You receive:

• Real-time alerts
• A live geospatial map
• Recommendations or direct assistance (if contracted)

Can I get a formal report or executive briefing?

Yes. We offer summarized reports for IT leaders and executive-level briefings.

Administrative Questions

Is the Health Check a subscription?

No. It’s a low-cost one-time service to assess your environment. You can later opt into full SD AOT coverage.

How do I engage support?

Go to our [Support Center] for live chat, ticketing, and emergency hotline access.

Do you support compliance efforts (NIST, CMMC, NERC CIP)?

Yes. Streaming Defense can help identify gaps in continuous monitoring, anomaly detection, and logging—key requirements for many frameworks.

Can’t Find Your Answer?

Contact our support team directly:

Email our Support Team

Call 202-792-7325

Or visit our full Support Center

Need Help Now?

Request a probe

Schedule a Health Check

Talk to a Cyber Recovery Expert